1. Eligibility for Returns
You may request a return if:
- The product is defective or damaged upon arrival.
- You received an incorrect item.
Requests for returns must be made within 7 days of receiving your order.
2. Condition of Returned Items
To be eligible, items must be unused, in their original packaging, and in the same condition as delivered.
3. Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the process.
4. Refunds
Refunds will be issued only after the returned item is inspected and approved. As we operate on a cash on delivery basis, refunds will be arranged either through replacement or by cash refund upon successful verification.
5. Non-Returnable Items
Certain items, such as customized products or opened kits, may not be eligible for return. This will be clearly mentioned at the time of purchase.